Your Privacy Is Our Responsibility
ac67 takes your personal information seriously. This policy explains how we collect, store, and protect your data.
This privacy policy applies to all users of the ac67 platform and its services. By using the ac67 website or mobile platform, you are considered to have agreed to the terms of this policy. If you have any questions, please contact us at [email protected].
1 Introduction & Purpose
ac67 is a trusted online betting and casino platform committed to providing a safe and enjoyable experience for users in Bangladesh. We believe you should have full control over your personal information. The purpose of this privacy policy is to inform you in clear and straightforward language about what data we collect, why we collect it, how we use it, and what steps we take to protect your rights.
To use ac67's services, you are required to provide certain personal information. This information is used solely to improve the platform, ensure security, and deliver services to you. Under no circumstances is your information sold or transferred to unauthorized third parties.
2 What Information We Collect
2.1 Information You Provide Directly
When you create an account on ac67 or contact us, we collect the information you provide. This includes:
- Full name and date of birth (for age verification)
- Valid email address and phone number
- Password (stored in encrypted form)
- Financial transaction details (for bKash, Nagad, Rocket, or bank transfers)
- Identity verification documents (national ID or passport details, where required)
2.2 Automatically Collected Information
When you visit our platform, certain information is collected automatically. This information is used to improve the platform's security and performance:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Browsing activity and session data on the platform
- Information collected through cookies and similar technologies
- Transaction history and gaming activity records
2.3 Information Received from Third Parties
In some cases, we may receive additional information through identity verification services or payment processors (such as bKash, Nagad, and Rocket). This information is used solely to verify your identity and confirm transactions.
3 How We Use Your Information
ac67 uses your information for the following purposes. Each purpose is directly linked to the operational running of the platform and your security:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To provide uninterrupted betting, slots, casino, and other gaming services.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- Age Verification: To ensure that only users aged 21 or above are using the platform.
- Customer Support: To help resolve your issues and answer your questions.
- Responsible Gaming: To identify and prevent potentially problematic gaming behavior.
- Platform Improvement: To analyze user experience and improve the quality of our services.
- Security: To prevent unauthorized access and fraud on the platform.
- Communication: To send important updates, security notices, and relevant information.
ac67 never sells your information to third parties for advertising purposes.
4 Data Storage & Security
Ensuring the security of your personal information is one of ac67's highest priorities. We have put in place industry-standard technical and organizational measures.
4.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption is used for all data transmission.
- Passwords and sensitive data are stored using strong encryption algorithms.
- Regular system security audits and vulnerability assessments.
- Firewalls and intrusion detection systems to prevent unauthorized access.
- Two-factor authentication (2FA) available for added security.
4.2 Organizational Safeguards
- Only authorized personnel have access to your information.
- All staff receive regular training on data protection.
- Strict access control policies are followed.
- A rapid response plan is in place in the event of a data breach.
4.3 Data Retention Period
Your information is retained only for as long as necessary. Data for active accounts is kept at all times. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once the retention period ends, data is securely deleted or anonymized.
5 Sharing Information with Third Parties
ac67 does not sell or rent your personal information. However, in the following limited circumstances, certain information may be shared with specific parties:
- Payment Processors: With bKash, Nagad, Rocket, and approved banking service providers to complete transactions.
- Identity Verification Services: With accredited identity verification providers for age and identity checks.
- Technology Partners: With technology service providers that assist in operating and maintaining the platform.
- Legal Obligations: With relevant authorities under court orders or appropriate legal processes.
- Fraud Prevention: With relevant agencies in investigations related to suspicious financial activity.
All third parties operate under strict confidentiality agreements and may not use your information for any other purpose.
6 Cookies & Tracking Technologies
ac67 uses cookies and similar technologies to improve your experience on the platform.
6.1 Types of Cookies
- Essential Cookies: Essential for the core functionality of the platform. Without these, the platform will not work properly.
- Functionality Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To analyze platform usage and identify opportunities for improvement.
- Security Cookies: To keep your account secure and prevent fraud.
6.2 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the platform and may cause login issues.
7 Your Rights & Controls
You have a number of important rights regarding your personal information, all of which ac67 fully recognizes:
- Right to Access: The right to know what information is stored in your account.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
- Data Portability: The right to receive your information in a structured format.
- Right to Object: The right to object to certain types of data processing.
- Withdrawal of Consent: Where your information is processed on the basis of consent, the right to withdraw that consent at any time.
- Account Closure Request: The right to request closure of your account at any time.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
8 Protection of Minors
ac67 is for users aged 21 and above only. We strictly ensure that minors are not able to use our platform.
An age verification process is carried out at the time of account registration. If we learn that a minor has incorrectly created an account, that account will be closed immediately and all related information will be deleted.
We do not knowingly collect any personal information from minors. If you believe a minor is using our platform, please notify us immediately at [email protected].
9 Policy Changes & Updates
ac67 reserves the right to update this privacy policy from time to time. The policy may be revised as a result of changes to our services, technology, or applicable laws.
For any significant changes, we will:
- Send a notification of the changes to your registered email address.
- Display a clear notice on the platform.
- Update the "Last Updated" date at the top of the page.
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. It is therefore in your interest to visit this page regularly.
10 Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please get in touch with us. The ac67 customer support team is available 24 hours a day, 7 days a week.
Email Support
Live Chat
24/7 in Bengali and English
We give the highest priority to privacy-related requests. Once your identity has been verified, we will resolve your request as quickly as possible.